Although IT Service Management (ITSM) isn’t in the center of our magic quadrant, I thought of sharing the following links for those trying to get some truth out of the plethora of ITSM vendors in the industry.

The following is from our friends at ITSM University.

The state of IT Service Management

(You have to pay for the link below)
ServiceNow versus Remedy Change Management

Enjoy!

About the author:

Vinnie Lima

Vinnie Lima is the Managing Director for VVL Systems & Consulting, a small business focusing on IT Optimization for Cloud, Infrastructure, and End Users. Based out of Baltimore, Maryland, Vinnie Lima has over 21 years in IT Automation, Orchestration, and Cloud. Mr. Lima’s career has been focusing on helping customers drive value from their IT investments through the use of leading edge technologies and approaches, driving innovation in a wide spectrum of industries such as DoD, Federal, Health Care, and Financial.

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