BMC Helix – Welcome to the Autonomous Digital Enterprise

BMC Helix ITSM

BMC Helix ITSM is industry-leading service management that uses cognitive automation technologies to transform best-practice ITSM principles you’ve come to appreciate from Remedy, delivered on your choice of cloud.

Everything you need to deliver predictive, industry-leading service management:

• Cognitive automation capabilities that transform the agent experience
• BMC Helix Multi-Cloud Service Management for a secure, seamless service experience across multi-cloud environments
• Powerful, stunning reports and visualizations allowing data driven insights
• Modern persona-based UX optimized across devices
• Container deployment to run in any type of public cloud
• New BMC Helix Integration Platform delivers industry-leading iPaaS to increase usability, adaptability, and scalability
• Optimized for ITIL^® 4
• Winner of the SaaS Award for Best SaaS for Ticketing or Event Management

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BMC Helix Discovery

BMC Helix Discovery is a cloud-native discovery and dependency mapping solution for visibility into hardware, software, and service dependencies across multi-cloud environments.

Dynamically model your asset dependencies – no matter what solutions you use, you need a single trusted source of information to proactively manage your environment.

• See assets and dependencies in a single pane of glass, whether on premises or in the public or private cloud
• Empower security operations to perform essential prevention and detection
• Start mapping from any piece of information—software, hardware, or services
• Identify and dynamically map resources on AWS EC2 instances easily and securely
• Reduce service outages with predictable change and configuration management
• Now delivered as a cloud-native service offering

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BMC Helix Digital Workplace

BMC Helix Digital Workplace provides intuitive and intelligent, consumer-like experiences to help organizations step into the future of work.

Modern self-service for the digital workplace:

• BMC Helix Digital Workplace: Intuitive omni-channel conversational experiences for users beyond web to Slackbot, Chatbot, SMS, and Skype
• Device agnostic and responsive design: Sleek and responsive interface optimized across any device provides a consumer-like shopping experience for employees
• Single service catalog across your organization: Eliminate catalog sprawl by presenting services from multiple business units including IT, HR, and Facilities in a single catalog
• Drag-and-drop homepage design: Support customer-friendly user experiences with a highly configurable, modular design
• Workflow and automation: Decrease level-one ticket costs by deflecting routine help desk calls
• Powerful connectors: Easily integrate leading industry services and platforms like Microsoft Office 365, Microsoft Azure, Atlassian JIRA, Amazon Web Services (AWS), and more

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BMC Helix Monitor

BMC Helix Monitor is an AI-enabled SaaS solution that combines advanced monitoring and event management with a containerized microservices architecture. It improves service availability and performance while supporting the agility and speed required by digital organizations.

Predictive IT with AIOps and machine learning: Intelligent monitoring, event, and business service management:

• Advanced intelligence and analytics to detect trends, patterns, and anomalies
• Predictive alerting to send warnings before baselines are breached
• Containerized microservices architecture for elastic scalability and high availability
• Event clustering, either open or grouped, of “like” events to identify potential issues/failures
• Intelligent log analytics with dashboard visualizations for monitoring and management insights

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BMC Helix Remediate

BMC Helix Remediate uses advanced analytics and automation to quickly fix security vulnerabilities and manage compliance of on-premises and cloud infrastructure.

Deploy in the cloud of your choice to strengthen security, improve productivity, and lower costs:

• Imports and analyzes data from vulnerability scanners, maps vulnerabilities to assets and patches, helps set priorities, and automates corrective action
• Provides real-time visibility into security vulnerabilities, missing patches, and misconfigured resources
• Uses simplified patching for rapid remediation of security vulnerabilities both on premises and in the cloud
• Automates configuration testing and remediation for resources on AWS, Azure, and GCP to ensure cloud services and containers are managed consistently and securely
• Provides container configuration security for Docker and Kubernetes

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BMC Helix Optimize

Automated security vulnerability management for 14X faster remediation. Deploy in the cloud of your choice to strengthen security, improve productivity, and lower costs:

• Imports and analyzes data from vulnerability scanners, maps vulnerabilities to assets and patches, helps set priorities, and automates corrective action
• Provides real-time visibility into security vulnerabilities, missing patches, and misconfigured resources
• Uses simplified patching for rapid remediation of security vulnerabilities both on premises and in the cloud
• Automates configuration testing and remediation for resources on AWS, Azure, and GCP to ensure cloud services and containers are managed consistently and securely
• Provides container configuration security for Docker and Kubernetes

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BMC Helix Platform

BMC Helix Platform is a cloud-native, micro-services-based platform that helps companies enhance, extend, customize, and integrate new capabilities through REST APIs.

Your collaborative, cloud-based application development environment:

• Multi-cloud ready: Extend, integrate, and customize workflow-based apps
• Cognitive micro-service framework: Add AI service capabilities to your apps
• Integration service: Connect newly created apps to third-party services and core systems
• No-code application tailoring: Business analysts can easily modify applications using drag-and-drop design tools
• Rapid application assembly: Reusable code components can be used by both developers and business analysts to generate consistent design patterns
• Rich and comprehensive integrations: New BMC Helix Integration Platform delivers industry leading enterprise iPaaS to increase usability, adaptability and scalability

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BMC Helix Control-M

Simplify application and data workflow complexity in production through a single end-to-end view with interfaces for developers, IT operations, and business users.

With BMC Helix Control-M you can:

• Orchestrate application and data workflows across multiple clouds and on-premises
• Ensure reliable execution of business-critical services in production
• Deliver business agility by integrating into any DevOps automation tool chain with ‘as-code’ interfaces
• Deliver agility to federated Dev and Ops teams with governance and scalability built-in
• Simplify the adoption of new technologies into your technology ecosystem