Enterprises are undergoing a major transformation in IT as they look to manage and deliver services across multi-cloud, multi-device, and multi-channel environments in a fast and cost-effective way. In today’s enterprise, service management is human driven and resource intensive. ITSM systems and processes are manual, inaccurate, and slow, resulting in high costs and low productivity. Enterprise companies are migrating workloads to the cloud to spend less time on upgrades and achieve the flexibility to add compute power on demand. 

Today

Traditional ITSM has long been heavily dependent on manual processes and tools that require significant human effort. This is resource intensive, costly, inaccurate, and ultimately unable to keep up with the pace of digital business. 

Future of Service Management

BMC’s vision of the future is Cognitive Service Management, which embeds emerging technologies like Artificial Intelligence (AI) and Machine Learning (ML) into every step of the service delivery lifecycle to increase productivity, accuracy, speed, while significantly reducing costs. Paired with the scalability and flexibility of multi-cloud environments and the game-changing delivery model of containers, Cognitive Service Management enables everyone in the organization, from agents to developers to line-of-business users, to move at the speed of modern business.With BMC Helix, we are helping enterprises address these needs and transform their service management with multi-cloud, containers, and cognitive capabilities. 

3 C’s that deliver the Future of Service:

  1. Cloud to Multi-Cloud: deliver everything-as-a-service
  2. Containers: run on customers choice of public cloud
  3. Cognitive: deliver intelligent omni-channel experiences

Interested to hear more?

We are the BMC experts on Cloud Operations to demonstrate the value and capability of BMC Helix to your organization. Contact us for a no-commitment, no pressure conversation.

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