Enterprises are undergoing a major transformation in IT as they look to manage and deliver services across multi-cloud, multi-device, and multi-channel environments in a fast and cost-effective way. In today’s enterprise, service management is human driven and resource intensive.

Organizations must embrace intelligent, tech-enabled systems across every facet of the business to thrive during seismic changes—in short, become an Autonomous Digital Enterprise.

Becoming an Autonomous Digital Enterprise

A growth-oriented Autonomous Digital Enterprise delivers value with competitive differentiation enabled by agility, customer centricity, and actionable insights. To be successful, organizations must develop new operating models enabled by key technologies that:

  • Deliver a transcendent customer experience
  • Apply automation everywhere
  • Support enterprise DevOps
  • Drive data-based business outcomes
  • Safeguard the organization through adaptive cybersecurity

Introducing BMC Helix

Get the Future of Service, Operations Management, and Application Workflow Orchestration Today. Accelerate your journey to becoming an Autonomous Digital Enterprise with intelligent, SaaS-based solutions, with pervasive intelligence to see around corners:

  • Be better at learning, predicting, analyzing, and automating
  • Know all your assets in the cloud and on-prem
  • Know your spend-levels and resource usage
  • Know about issues before your customers

Choose your Digital Path

“DISCOVERY CONSISTS NOT IN SEEKING NEW LANDSCAPES, BUT IN HAVING NEW EYES.”

MARCEL PROUST

BMC Helix ITSM

BMC Helix ITSM is industry-leading service management that uses cognitive automation technologies to transform best-practice ITSM principles you’ve come to appreciate from Remedy, delivered on your choice of cloud.

Everything you need to deliver predictive, industry-leading service management:

  • Cognitive automation capabilities that transform the agent experience
  • BMC Helix Multi-Cloud Service Management for a secure, seamless service experience across multi-cloud environments
  • Powerful, stunning reports and visualizations allowing data driven insights
  • Modern persona-based UX optimized across devices
  • Container deployment to run in any type of public cloud
  • New BMC Helix Integration Platform delivers industry-leading iPaaS to increase usability, adaptability, and scalability
  • Optimized for ITIL® 4
  • Winner of the SaaS Award for Best SaaS for Ticketing or Event Management

BMC Helix Discovery

BMC Helix Discovery is a cloud-native discovery and dependency mapping solution for visibility into hardware, software, and service dependencies across multi-cloud environments.

Dynamically model your asset dependencies – no matter what solutions you use, you need a single trusted source of information to proactively manage your environment.

Map infrastructure components to business services (1:39)
  • See assets and dependencies in a single pane of glass, whether on premises or in the public or private cloud
  • Empower security operations to perform essential prevention and detection
  • Start mapping from any piece of information—software, hardware, or services
  • Identify and dynamically map resources on AWS EC2 instances easily and securely
  • Reduce service outages with predictable change and configuration management
  • Now delivered as a cloud-native service offering

BMC Helix Digital Workplace

BMC Helix Digital Workplace provides intuitive and intelligent, consumer-like experiences to help organizations step into the future of work.

Modern self-service for the digital workplace:

Progressive mobile-first design
  • BMC Helix Digital Workplace: Intuitive omni-channel conversational experiences for users beyond web to Slackbot, Chatbot, SMS, and Skype
  • Device agnostic and responsive design: Sleek and responsive interface optimized across any device provides a consumer-like shopping experience for employees
  • Single service catalog across your organization: Eliminate catalog sprawl by presenting services from multiple business units including IT, HR, and Facilities in a single catalog
  • Drag-and-drop homepage design: Support customer-friendly user experiences with a highly configurable, modular design
  • Workflow and automation: Decrease level-one ticket costs by deflecting routine help desk calls
  • Powerful connectors: Easily integrate leading industry services and platforms like Microsoft Office 365, Microsoft Azure, Atlassian JIRA, Amazon Web Services (AWS), and more

BMC Helix Monitor

BMC Helix Monitor is an AI-enabled SaaS solution that combines advanced monitoring and event management with a containerized microservices architecture. It improves service availability and performance while supporting the agility and speed required by digital organizations.

Predictive IT with AIOps and machine learning: Intelligent monitoring, event, and business service management:

Multivariate anomaly detection
  • Advanced intelligence and analytics to detect trends, patterns, and anomalies
  • Predictive alerting to send warnings before baselines are breached
  • Containerized microservices architecture for elastic scalability and high availability
  • Event clustering, either open or grouped, of “like” events to identify potential issues/failures
  • Intelligent log analytics with dashboard visualizations for monitoring and management insights

BMC Helix Remediate

BMC Helix Remediate uses advanced analytics and automation to quickly fix security vulnerabilities and manage compliance of on-premises and cloud infrastructure.

Deploy in the cloud of your choice to strengthen security, improve productivity, and lower costs:

Vulnerability management for improved security
  • Imports and analyzes data from vulnerability scanners, maps vulnerabilities to assets and patches, helps set priorities, and automates corrective action
  • Provides real-time visibility into security vulnerabilities, missing patches, and misconfigured resources
  • Uses simplified patching for rapid remediation of security vulnerabilities both on premises and in the cloud
  • Automates configuration testing and remediation for resources on AWS, Azure, and GCP to ensure cloud services and containers are managed consistently and securely
  • Provides container configuration security for Docker and Kubernetes

BMC Helix Optimize

Automated security vulnerability management for 14X faster remediation. Deploy in the cloud of your choice to strengthen security, improve productivity, and lower costs:

View business service resource usage
  • Imports and analyzes data from vulnerability scanners, maps vulnerabilities to assets and patches, helps set priorities, and automates corrective action
  • Provides real-time visibility into security vulnerabilities, missing patches, and misconfigured resources
  • Uses simplified patching for rapid remediation of security vulnerabilities both on premises and in the cloud
  • Automates configuration testing and remediation for resources on AWS, Azure, and GCP to ensure cloud services and containers are managed consistently and securely
  • Provides container configuration security for Docker and Kubernetes

BMC Helix Platform

BMC Helix Platform is a cloud-native, micro-services-based platform that helps companies enhance, extend, customize, and integrate new capabilities through REST APIs.

Your collaborative, cloud-based application development environment:

Cognitive micro-services for intelligent applications
  • Multi-cloud ready: Extend, integrate, and customize workflow-based apps
  • Cognitive micro-service framework: Add AI service capabilities to your apps
  • Integration service: Connect newly created apps to third-party services and core systems
  • No-code application tailoring: Business analysts can easily modify applications using drag-and-drop design tools
  • Rapid application assembly: Reusable code components can be used by both developers and business analysts to generate consistent design patterns
  • Rich and comprehensive integrations: New BMC Helix Integration Platform delivers industry leading enterprise iPaaS to increase usability, adaptability and scalability

BMC Helix Control-M

Simplify application and data workflow complexity in production through a single end-to-end view with interfaces for developers, IT operations, and business users.

With BMC Helix Control-M you can:

bmc-helix-control-m-feature
  • Orchestrate application and data workflows across multiple clouds and on-premises
  • Ensure reliable execution of business-critical services in production
  • Deliver business agility by integrating into any DevOps automation tool chain with ‘as-code’ interfaces
  • Deliver agility to federated Dev and Ops teams with governance and scalability built-in
  • Simplify the adoption of new technologies into your technology ecosystem

Interested to hear more?

We are the BMC experts on Cloud Operations to demonstrate the value and capability of BMC Helix to your organization. Contact us for a no-commitment, no pressure conversation.

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