Let’s face it, we all need help from time-to-time. When we are kicking off a new project, we are acutely aware of that need and we plan for the help required. For most of our customers, this comes in the form of our unique Trusted Advisor Program.

The real challenge is when we find ourselves up against the wall, facing a deadline, and we don’t have access to the help we need. Our customers wanted to be able to “speed dial” their Trusted Advisors and be able to get help at a moment’s notice, without having to keep them on staff or go through a new procurement cycle.

Free Pro-tip: Outages don’t care that it takes 4-6 business days to procure

This is why we created the VVL On-Demand Experts (“ODE”) program: To deliver the right experts, for the right challenge, at the right time.

VVL ODE is an annual subscription-based service that provides you with near-immediate access to our experts to assist you when you need it.

Have a question?
Ask our experts and they will quickly provide you with the answers you need.

Experiencing a critical outage?
Our experts will join your tele/video conference and help you quickly restore service.

Planning for an upgrade?
Our experts can help you map out the best path forward, review existing plans or designs, and can even assist you if required.

Do you need enablement around a particular feature/function/best practice?
Our experts can deliver an online session for you to enable your team specifically on what you need when you need it.

Do you need a cloud consultation with Microsoft to plan your move into Azure?
Our relationship with Microsoft allows us to work with their experts to ensure the success of our mutual customers.

Or do you just simply need an extra set of hands to help you achieve a milestone or audit?
Our experts stand ready to be parachuted into to help augment your team and accelerate timelines.

Currently, our VVL ODE boasts some of the deepest experience that you won’t find anywhere else:

  • TrueSight Automation for Servers – 15+ years – BMC Certified Experts
  • TrueSight Automation for Networks – 10+ years
  • BMC Remedy/ITSM – 20+ years
  • BMC DWP/A and Chatbot Development – 5+ years
  • BMC Helix Migrations – Since the beginning (2019)
  • AWS – 8+ years
  • Microsoft Azure – 5+ years

VVL ODE is sized to your needs and budget. We have customers that range from 10 – 80 hours a month. Whatever your requirements, we are happy to work with you to find a model that makes you successful.

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