Although IT Service Management (ITSM) isn’t in the center of our magic quadrant, I thought of sharing the following links for those trying to get some truth out of the plethora of ITSM vendors in the industry. The following is from our friends at ITSM University. The state of IT Service Management (You have to…
Cloud Lifecycle Management (CLM) user interface is based on Remedy AR architecture/Mid Tier infrastructure so a lot of the Caching techniques from AR applies here. But we are going to highlight two areas of direct influence on performance for CLM that most users may not know. As some of you may know, Caching is everything…