Error “Failed to load Flyout Definition” when launching the AtriumCore Console

If you encounter the following error when trying to open up the BMC Software Cloud Lifecycle Management 2.1 AtriumCore Console:

 

 Error “Failed to load Flyout Definition” when launching the AtriumCore Console

 

The knowledge base associated with the error above will help you (Valid Support ID required).  In summary:

 

1) Make sure that ar.cfg and armonitor.cfg on both EAR and CAR reflect the alias (aka hostname) of the servers throughout ar.cfg and armonitor.cfg.  Don’t mixup FQDNs with Hostnames.  Remember, any changes require restart of EAR/CAR.

2) Clear the MidTier cache via the Mid Tier Config Tool page.

3) Stop Mid Tier, and delete the directory contents under <DRIVE>\Program Files\Apache Software Foundation\Tomcat6.0\temp\cmdb-cache and delete the file <DRIVE>\Program Files\BMC Software\ARSystem\midtier\WEB-INF\lib\aui-resources.

4) Restart Mid Tier.

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October 22, 2012
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